Order Processing

• Orders placed on the Platform are typically processed within 2 business days from the date of purchase.

Delivery

• Products ordered will be delivered within 2-5 business days.
• ⁠In cases of high volume orders, shipments may be delayed by a few days. You will be notified via email or telephone call.
• Once your order is dispatched, you will receive an email or SMS with delivery details and updates.

Receipt and Signature

• Deliveries to residential or commercial spaces require a receipt signature for authentication.
• We take no responsibility for shipments signed by alternative persons.

Delivery Attempts

• Maximum of 2 attempts will be made on the date of delivery to deliver the Product at the indicated address.
• If delivery fails, the order will be cancelled, and refunds will be made as per our terms and conditions.

Incorrect Address

• We do not take responsibility for incorrect addresses provided at the time of placing the order.
• In case of an incorrect address, the product will be returned, and refunds will be made as per our terms and conditions.

Damages and Claims

• All claims for damages must be reported to customer service via email at customercare@indielife.in within 24 hours of order delivery.

Shipment Charges

• A shipment charge will be paid by the customer for each order.
• Exact shipment charges will be shown at the order checkout page.

Product Storage

• Upon receiving the Product, please store it under the storage conditions mentioned on the back of the pack.
• No replacements or refunds will be provided for quality loss or damage if the Product is not stored as instructed.