Cancellation & Refunds

Cancellations & Refunds

Damages and Claims

  • All claims for damages must be reported to customer service via email at customercare@indielife.in within 24 hours of order delivery.

Shipment Charges

  • A shipment charge will be paid by the customer for each order.
  • Exact shipment charges will be shown at the order checkout page.

Product Storage

  • Upon receiving the Product, please store it under the storage conditions mentioned on the back of the pack.
  • No replacement or refunds will be done for quality loss or damages if the Product is not stored as instructed.

GRIEVANCE REDRESSAL

  • Pursuant to the Consumer Protection (Direct Selling) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Company shall acknowledge the User complaint within 48 (forty-eight) hours of receiving such complaint and shall, on a best effort basis, resolve the User grievance within 1 (one) month of receiving such complaint. The User can track the status of the complaint by calling the number provided to the User, along with the ticket number generated at the time of lodging such a complaint
  • In the event you want to report a grievance that you might have with our product and/or service, or for any other general query, you may contact our customer care at the following information:
    • Number: +91 8591486677
    • Email: info@indielife.in

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