Shipping

 

Shipping Policy

Order Processing

  • Orders placed on the Platform are typically processed within 2 business days from the date of purchase.

Delivery

  • Products ordered will be delivered within 2-5 business days.
  • ⁠In cases of high volume orders, shipments may be delayed by a few days. You will be notified via email or telephone call.
  • Once your order is dispatched, you will receive an email or SMS with delivery details and updates.

Receipt and Signature

  • Deliveries to residential or commercial spaces require a receipt signature for authentication.
  • We take no responsibility for shipments signed by alternative persons.

Delivery Attempts

  • Maximum of 2 attempts will be made on the date of delivery to deliver the Product at the indicated address.
  • If delivery fails, the order will be cancelled, and refunds will be made as per our terms and conditions.

Incorrect Address

  • We do not take responsibility for incorrect addresses provided at the time of placing the order.
  • In case of an incorrect address, the product will be returned, and refunds will be made as per our terms and conditions.

Damages and Claims

  • All claims for damages must be reported to customer service via email at customercare@indielife.in within 24 hours of order delivery.

Shipment Charges

  • A shipment charge will be paid by the customer for each order.
  • Exact shipment charges will be shown at the order checkout page.

Product Storage

  • Upon receiving the Product, please store it under the storage conditions mentioned on the back of the pack.
  • No replacement or refunds will be done for quality loss or damages if the Product is not stored as instructed.

GRIEVANCE REDRESSAL

  • Pursuant to the Consumer Protection (Direct Selling) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 the Company shall acknowledge the User complaint within 48 (fourty-eight) hours of receiving such complaint and shall on a best effort basis resolve the User grievance within 1 (one) month of receiving such complaint. The User can track the status of the complaint by calling on the number provided to the User along with the ticket number generated at the time of lodging such complaint
  • In the event you want to report a grievance that you might have with our product and/or service, or for any other general query, you may contact our customer care on the information:
    • Number: +91 8591486677
    • Email: info@indielife.in

Table of Contents